ALL SALES ARE FINAL, however size exchanges on purchases will be accepted within 48 hours of receiving your order.
Shipping costs for exchanged items will be at the customer's expense.
If you need to modify your order or shipping address, it must be done within 24 hours of confirming your purchase.
In the case you were sent the incorrect item or for items classified as faulty or damaged, notify firstname.lastname@example.org within 72 hours of receipt.
Orders are processed and shipped within 5 to 10 business days from the date your order was placed. A tracking number will be attached to your shipping confirmation email informing you that your package has been shipped.
We ship worldwide using Canada Post, UPS and DHL Express.
We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to UPS or Canada Post to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.
We are not responsible for shipping delays.
We are not responsible for customs charges.
Use of the website constitutes your agreement to follow our policies.