ALL SALES ARE FINAL, however size exchanges on purchases will be accepted within 24 hours of receiving your order.
Shipping costs for exchanged items will be at the customer's expense.
If you need to modify your order or shipping address, it must be done within 24 hours of confirming your purchase.
In the case you were sent the incorrect item or for items classified as faulty or damaged, notify firstname.lastname@example.org within 72 hours of receipt.
We ship worldwide using DHL Express and Canada Post/USPS.
Orders are processed for shipping within 5 to 10 business days from the date your order was placed. A tracking number will be attached to your shipping confirmation email informing you that your package has been shipped.
We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier (Canada Post/USPS) to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.
We are not responsible for shipping delays.
We are not responsible for customs charges.
Use of the website constitutes your agreement to follow our policies.