Free Shipping on Canada & USA orders over $75 CAD

POLICY

 

RETURNS/EXCHANGES

ALL SALES ARE FINAL, however size exchanges on purchases will be accepted within 48 hours of receiving your order.

If you need to modify your order or shipping address, it must be done within 24 hours of confirming your purchase. 

In the case you were sent the incorrect item or for items classified as faulty or damaged, notify info@rudevogue.com within 72 hours of receipt.

 
SHIPPING

We ship worldwide using Canada Post/USPS and DHL Express.

All orders are expected to ship within 7 to 10 business days from the date the order was placed.

A tracking number will be attached to a separate shipping confirmation email informing you once your order has been prepared to ship.

Some orders may take longer due to unforeseen circumstances, such as delays regarding weather and Covid-19 restrictions, port, and factory delays. Our concierge team will let you know about any delays.

We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier (Canada Post/USPS or DHL) to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.


INTERNATIONAL SHIPPING


We ship internationally! All international orders incur duties/taxes that may vary by destination address. This means that you, the customer, may be responsible for paying your local countries duties and taxes. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees.
 

Use of the website constitutes your agreement to follow our policies.